Terms of service
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FLOW STORE — TERMS OF SERVICE
Last updated: October 8, 2026
These Terms of Service govern purchases from and use of get-flowstore.com, operated by Lucas Milhomem Dos Santos, trading as Flow Store (“we,” “us,” or “our”).
Please read these Terms before placing an order. Our Return and Refund Policy and any shipping conditions disclosed before purchase also apply. Our Privacy Policy explains how we handle personal information.
1. Eligibility and customer information
To place an order, you must have legal capacity to enter into a purchase agreement under applicable law.
You agree to provide accurate contact, billing, and delivery information and to use a payment method you are authorized to use.
If you create an account, keep your login details secure and contact us if you suspect unauthorized access.
2. Products and descriptions
Flow Store sells products across different categories. Please review the description, specifications, size, color, quantity, and other options before ordering.
Product photographs are intended to represent the items offered. Screens and lighting may affect how colors appear, but this does not excuse supplying a materially different or misdescribed product.
Follow the product’s instructions and safety information. Nothing in these Terms limits applicable rights concerning product safety, defects, or inaccurate descriptions.
3. Prices and payments
The applicable price and payment currency are displayed before you complete your purchase. Review the order total, including any shipping charges and taxes shown at checkout.
Promotional conditions, including eligibility and expiration dates, will be disclosed with the offer where applicable.
We may update prices for future purchases. Price changes do not retroactively increase the amount due for an order already accepted.
Payments are processed through the payment providers available at checkout.
4. Orders and availability
After placing an order, you will receive an acknowledgment at the email address provided. An automated acknowledgment confirms receipt of your order but does not necessarily confirm dispatch or final acceptance.
We may need to verify payment, availability, or information reasonably necessary to fulfill an order.
If an item becomes unavailable or we cannot fulfill your order, we will contact you and refund any amount collected for the canceled items and associated charges. We will not substitute a materially different item or charge a higher price without your agreement.
If we identify a material pricing or listing error, we will contact you with the available options, subject to applicable law. If the order is canceled, the corresponding payment will be refunded.
5. Shipping and delivery
Available delivery destinations, shipping charges, and applicable delivery information will be presented before purchase or in our Shipping Policy.
Orders may be fulfilled by third-party suppliers and delivery partners. Flow Store remains your contact for order assistance.
Delivery estimates are estimates unless expressly stated as guaranteed. This does not remove our obligation to comply with shipping promises and applicable law.
If we cannot ship within the promised timeframe, we will provide the required delay notice and cancellation or refund options. Where your consent is required to continue with a delayed order, we will request it.
Contact flowstore.support@gmail.com if an order is missing, damaged, or significantly delayed.
6. Returns and refunds
Flow Store offers seven calendar days after delivery to request a change-of-mind return. The day after delivery counts as day one.
For eligible returns:
- Flow Store covers return shipping.
- We do not charge a restocking fee or return processing fee.
- Refunds are issued to the original payment method.
- A complete order return receives a refund of the amount paid to Flow Store, including applicable taxes and the original shipping charge.
- Partial returns are refunded as explained in our Return and Refund Policy.
Contact flowstore.support@gmail.com within the request period. Your email’s sending time determines whether your request was submitted on time; you do not need to receive our response within those seven days.
Our Return and Refund Policy provides the full eligibility conditions and procedure. Contact us for return instructions before sending a product.
The seven-day voluntary return period does not limit applicable rights concerning defective, damaged, incorrect, misdescribed, or undelivered products.
7. Order cancellations
Contact us promptly if you wish to cancel before dispatch. We will try to stop fulfillment, but cancellation may no longer be operationally possible once processing or shipment has advanced.
If the order has shipped, the return procedure applies unless applicable law provides another cancellation right.
8. Acceptable use
You must not use our store to commit fraud, submit unauthorized payment information, impersonate another person, introduce malicious software, interfere with security, or unlawfully access information.
We may restrict access where reasonably necessary to address misuse or protect the store. Any restriction does not remove our obligations regarding valid purchases, refunds, or statutory rights.
9. Website content and customer submissions
Website content, including branding, photographs, graphics, and text, belongs to Flow Store or its respective owners and licensors. Commercial copying or use requires permission unless otherwise permitted by law.
If you submit a product review, it should reflect your genuine experience and must not contain unlawful content or another person’s private information.
By submitting a review for publication, you permit us to display it in connection with the relevant product or store. You retain ownership of your content. We will not alter a review in a way that misrepresents its meaning.
10. Shopify and third-party services
Our store is hosted by Shopify. Shopify processes information when you visit or purchase from our store to provide commerce services.
With Shopify Network Intelligence enabled, certain enhanced services also involve processing information about your interactions with our store, other merchants, and Shopify. Information may be shared with Shopify and service providers located in other countries.
For details and available choices, see our Privacy Policy, the Shopify Consumer Privacy Policy, and our Your Privacy Choices page.
Using our store does not, by itself, constitute consent to all optional tracking or marketing.
External payment services, social networks, or linked websites may have their own terms. Those terms do not remove Flow Store’s responsibilities for purchases made from us.
11. Service availability and legal protections
We work to maintain accurate information and a functioning website, but interruptions or technical errors may occur. Contact us if an error affects your order or payment.
Nothing in these Terms excludes or limits any liability, consumer guarantee, warranty, remedy, or other right that cannot lawfully be excluded or limited.
12. Applicable law and disputes
Applicable law will be determined under the relevant legal rules governing the transaction. Our operation from Brazil does not remove mandatory consumer protections that apply to your purchase.
If you have a concern, contact flowstore.support@gmail.com so we can try to resolve it. This does not prevent you from contacting a consumer authority or exercising your right to bring a claim before a competent court.
13. Changes to these Terms
We may update these Terms for future use of the store and future purchases. The updated version will show a revised date.
Changes will not retroactively reduce the rights or agreed conditions applicable to an existing purchase. We will provide additional notice or obtain agreement where required by law.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
14. Contact information
Flow Store
Operator: Lucas Milhomem Dos Santos
Email: flowstore.support@gmail.com
Customer support: Monday–Friday, 8:00 a.m.–8:00 p.m. (UTC−5)
Business correspondence address:
Milhomem Center, Avenida Djalma Batista, 98A
Parque Dez de Novembro
Manaus, AM, 69055-038
Brazil
Please contact our support team for the correct return destination before sending any product.