Shipping policy
FLOW STORE — SHIPPING POLICY
Last updated: October 8, 2026
Flow Store offers free standard shipping on all orders to supported delivery addresses in the United States, with no minimum purchase required. Shipping is provided as a courtesy of our store.
1. Shipping destinations
We currently accept orders for delivery within the United States. Delivery availability for your specific address is confirmed at checkout.
If checkout does not accept your address, please contact flowstore.support@gmail.com before placing an order.
2. Shipping costs
Standard shipping is free. Flow Store covers the cost of sending your order to the delivery address accepted at checkout.
If an order is dispatched in multiple packages, we will not charge additional standard shipping fees.
3. Processing and dispatch
We dispatch properly completed orders within one calendar day.
A properly completed order includes the payment authorization or payment required at checkout and the information necessary to fulfill and deliver the order.
If information is missing or an issue prevents dispatch, we will contact you promptly. If we cannot meet the stated dispatch timeframe, the delay procedure below applies.
4. Estimated delivery time
After dispatch, the estimated delivery time is 8–14 calendar days.
Including order processing, the estimated total time from placing a properly completed order to delivery is approximately 9–15 calendar days.
Calendar days include weekends and holidays. Delivery times are estimates rather than guaranteed arrival dates.
Carrier disruptions, weather, customs processing, or other unforeseen circumstances may affect delivery. These circumstances do not remove your applicable consumer rights or our responsibility to assist with your order.
5. Fulfillment and shipment updates
Orders may be dispatched by our fulfillment partners from different locations. Items in the same order may arrive separately.
We will provide shipment confirmation and available tracking details using the contact information supplied with your order. Tracking updates may take time to appear after the carrier receives the package.
For help checking your shipment, email flowstore.support@gmail.com with your order number.
6. Delayed dispatch
If we cannot dispatch your order within the promised timeframe, we will notify you promptly, explain the delay, and provide a revised shipping date when available.
We will offer the option to agree to the delay or cancel the unshipped items for a full refund. We will obtain any consent required by applicable law and will not keep an order pending indefinitely without following the required process.
If we cannot fulfill the order, we will cancel the affected items and issue the required refund.
7. Late or missing deliveries
If your order has not arrived by the end of the estimated delivery period, contact flowstore.support@gmail.com.
We will investigate with the fulfillment partner or carrier and explain the available resolution. If a shipment is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund, subject to your applicable rights.
A replacement will not substitute for a legally required refund without your agreement.
If tracking shows “delivered” but you have not received your package, contact us so we can investigate. A delivery scan alone does not automatically resolve a disputed delivery.
8. Delivery address changes
Please check your delivery address carefully before completing your purchase.
If you notice an error, contact us immediately. We will try to correct the address before dispatch, but changes may no longer be possible once the shipment is being processed or is in transit.
If an address issue causes a failed delivery or a returned package, we will contact you to discuss the available options. Any proposed additional charge will be disclosed for your agreement before proceeding.
9. Damaged or incorrect items
If your order arrives damaged or contains the wrong item, contact us as soon as reasonably possible. Include your order number and a description of the issue. Photos of the item and packaging may help when available.
Flow Store will assess the issue and provide the appropriate remedy under our Return and Refund Policy and applicable law.
10. Returns
You may request a change-of-mind return within seven calendar days after delivery, as explained in our Return and Refund Policy.
Flow Store covers return shipping for eligible returns. Contact us for the correct return instructions before sending any product.
The seven-day voluntary return period does not limit legal rights concerning defective, incorrect, misdescribed, or undelivered goods.
11. Contact us
Flow Store
Operator: Lucas Milhomem Dos Santos
Email: flowstore.support@gmail.com
Customer support: Monday–Friday, 8:00 a.m.–8:00 p.m. (UTC−5)
Business correspondence address:
Milhomem Center, Avenida Djalma Batista, 98A
Parque Dez de Novembro
Manaus, AM, 69055-038
Brazil
Please contact our team before sending a return. Our correspondence address is not automatically the return destination.