Refund policy

FLOW STORE — RETURN AND REFUND POLICY

Last updated: October 8, 2026

Flow Store offers a 7-day return request period after delivery, including returns because you changed your mind. We cover the return shipping costs for eligible returns under this policy.

1. Our 7-day return policy

To request a return, email flowstore.support@gmail.com within seven calendar days after your item is delivered. The day after delivery counts as day one.

Include your order number or another proof of purchase and identify the item you wish to return. You do not need to justify a change-of-mind return.

Your request counts from the time you send it, including weekends or outside support hours. You do not need to receive our response or have the returned package reach us within those seven days.

For orders delivered in separate packages, the period applies separately to each item from its delivery date.

2. Condition of returned items

For change-of-mind returns, items should be unused beyond reasonable inspection, complete with their included accessories, and free from damage caused after delivery.

Please keep the original packaging when possible and pack the item securely for its return.

These conditions do not remove your rights concerning defective, damaged, incorrect, or misdescribed products.

3. How to return an item

Contact us before shipping your return so we can provide the correct return destination and shipping instructions.

For eligible returns, Flow Store will provide a prepaid return label or arrange another return method at our expense. If we ask you to purchase return postage, we will confirm the method and reimburse the agreed cost.

Please do not send items to the address on the original package or to our business address unless our support team instructs you to do so. The appropriate return destination may depend on the item.

Keep your shipping receipt and tracking information until the return is complete.

4. Return shipping and fees

Flow Store pays the return shipping costs for eligible returns under this policy, including eligible change-of-mind returns.

We do not charge a restocking fee or return processing fee.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome and process an eligible refund promptly, within any applicable legal deadline. If the law requires an earlier refund, that requirement takes priority.

For a complete order return, we refund the full amount paid to Flow Store, including the purchase price, applicable taxes, and any original shipping charge.

For a partial return, we refund the amount paid for the returned items, their applicable taxes, and any original shipping charge attributable to those items. Refunds reflect the actual amount paid after discounts.

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the credit.

If we determine that a return does not meet this policy, we will explain the reason. Your applicable statutory rights remain unaffected.

6. Damaged, defective, incorrect, or misdescribed items

Please contact flowstore.support@gmail.com as soon as you discover an issue. Include your order details and a description of the problem. Photos may help us assess it, where reasonably available.

We will assess the issue and provide the remedy required by applicable law, which may include repair, replacement, or a refund. Flow Store covers necessary return shipping for a confirmed issue of this kind.

The seven-day change-of-mind period does not limit applicable legal rights or warranty claims.

7. Missing orders and shipping delays

If your order has not arrived, contact us so we can investigate with the fulfillment partner or carrier.

If we cannot ship within the promised timeframe, we will provide the notice, cancellation options, and refund required by applicable law. Any replacement offered for a missing order will be agreed with you and will not replace a legally required refund without your agreement.

8. Cancellations before shipping

If you want to cancel before your order ships, contact us promptly. We will try to stop fulfillment, but we cannot guarantee cancellation once processing or shipping has advanced.

If the order has already shipped, you may use the return process described above. This does not limit any cancellation rights provided by law.

9. Your legal rights

This policy provides a voluntary seven-day change-of-mind return period. It does not exclude, restrict, or replace any mandatory consumer rights, remedies, or warranties.

Where applicable law provides stronger protection, that protection takes priority.

10. Contact us

Flow Store
Operator: Lucas Milhomem Dos Santos
Email: flowstore.support@gmail.com
Customer support: Monday–Friday, 8:00 a.m.–8:00 p.m. (UTC−5)

Business correspondence address:
Milhomem Center, Avenida Djalma Batista, 98A
Parque Dez de Novembro
Manaus, AM, 69055-038
Brazil

This is a correspondence address. Contact us for the correct return destination before sending any product.