Privacy policy

FLOW STORE — PRIVACY POLICY

Last updated: October 8, 2026

Flow Store (“we,” “us,” or “our”) is a general online store operated by Lucas Milhomem Dos Santos. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, or contact us.

Our store is hosted on Shopify.

1. Who is responsible for your information

For the processing we determine, Lucas Milhomem Dos Santos, trading as Flow Store, is the data controller.

Business address: Milhomem Center, Avenida Djalma Batista, 98A, Parque Dez de Novembro, Manaus, AM, 69055-038, Brazil.

Email: flowstore.support@gmail.com

Customer support: Monday–Friday, 8:00 a.m.–8:00 p.m. (UTC−5).

2. Personal information we collect

Depending on how you interact with our store, we collect:

  • Contact and delivery information: your name, email address, billing and shipping addresses, and telephone number when provided.
  • Order information: products purchased, transaction details, payment status, and return or refund requests.
  • Account information: information needed to create and maintain a customer account, if you use one.
  • Communications: messages and information you provide when contacting our support team.
  • Technical and browsing information: IP address, browser and device information, cookie identifiers, pages viewed, and shopping activity.

We receive information directly from you, automatically through your interactions with the store, and from providers involved in payments, fulfillment, and delivery.

Payment information is processed by the payment services available at checkout. Please do not send full payment card details or passwords to our support email.

3. How we use personal information

We use personal information to:

  • Process payments and fulfill orders.
  • Arrange shipping and provide order updates.
  • Handle support requests, returns, and refunds.
  • Maintain customer accounts and shopping preferences.
  • Operate and improve our store.
  • Detect fraud and protect our services.
  • Comply with legal obligations and resolve disputes.

Where applicable, our legal grounds include performance of a contract, steps requested before entering a contract, compliance with legal obligations, legitimate interests such as proportionate security and service improvement, and consent when required.

When processing relies on consent, you may withdraw that consent without affecting earlier lawful processing.

4. Who receives your information

We disclose information as necessary to Shopify, payment processors, suppliers and fulfillment partners, delivery companies, and service providers supporting our store and customer service.

For example, suppliers and shipping partners receive the order contents and delivery details needed to prepare and deliver your purchase.

We may also disclose information to comply with valid legal requirements, investigate fraud, resolve disputes, or protect legal rights.

5. Shopify and enhanced services

Shopify processes personal information to host and operate our store.

Shopify Network Intelligence is enabled. Through enhanced services, Shopify may also process information about your interactions with our store, other merchants, and Shopify to support personalization, advertising, and service improvements. Shopify acts as a separate controller for certain processing activities.

Your information may be shared with Shopify and service providers located in other countries.

For details, read the Shopify Consumer Privacy Policy. To exercise rights relating to Shopify’s own processing, visit the Shopify Privacy Portal.

6. Cookies, advertising, and privacy choices

Cookies and similar technologies support functions such as the shopping cart, checkout, security, and preferences. Shopify’s processing may also support analytics, personalization, and advertising as described above.

Flow Store plans to advertise through Meta, including Facebook and Instagram, TikTok, and Google. This planned use does not mean that their tracking tools are already active on our store. Before introducing pixels, conversion tracking, or audience-sharing tools, we will update this policy with the relevant data uses and provide the choices required by applicable law.

You can manage cookies through your browser. Blocking essential cookies may affect store functionality. Where store cookie controls are available, you can use them to review and change your preferences.

Certain advertising disclosures may qualify as a “sale,” “sharing,” or targeted advertising under applicable privacy laws. To submit an applicable opt-out request, visit:

Your Privacy Choices — Do Not Sell or Share My Personal Information

You can also email flowstore.support@gmail.com for assistance with privacy requests.

Shopify’s integrated privacy controls recognize Global Privacy Control signals for applicable advertising opt-outs. Browser-based choices may apply to the browser or device used, so you may need to repeat your choices on other browsers or devices.

Where legally required, we obtain consent before using non-essential tracking technologies. Visiting our store does not, by itself, constitute consent to every use of personal information.

7. Marketing communications

If you receive promotional emails from us, you can unsubscribe using the link provided in those messages or contact our support team.

Unsubscribing from marketing does not prevent necessary messages about your orders, payments, deliveries, or support requests.

8. Retention and security

We retain personal information for as long as necessary for its purposes, including fulfilling orders, handling complaints, maintaining required tax and accounting records, and resolving legal claims.

Once retention is no longer necessary and no legal exception applies, we delete or anonymize the information.

We use reasonable safeguards appropriate to the processing. However, no online transmission or storage system can guarantee absolute security.

9. International processing

Personal information may be processed in Brazil, the United States, and other countries where Shopify or our service providers operate.

International processing is subject to applicable transfer requirements and safeguards. Processing information abroad does not remove your applicable privacy rights.

10. Your privacy rights

Depending on applicable law, you may have rights to:

  • Request confirmation of processing and access to your information.
  • Correct inaccurate or incomplete information.
  • Request deletion, anonymization, or restriction in applicable circumstances.
  • Obtain a copy of your information or request portability.
  • Receive information about disclosures to other parties.
  • Withdraw consent or object to certain processing.
  • Opt out of a sale, sharing, or targeted advertising, as defined by applicable law.

To submit a request, email flowstore.support@gmail.com.

We may need to verify your identity or the authority of a representative acting on your behalf. We respond within applicable legal deadlines and explain any lawful limits on a request.

We do not unlawfully discriminate against customers for exercising privacy rights.

You may complain to us, request review of our response, or contact the competent privacy authority, including Brazil’s ANPD where applicable. Our support hours do not extend statutory response deadlines.

11. Children’s privacy

Our store is not directed to children.

If you believe a child has provided personal information to us, contact flowstore.support@gmail.com so we can investigate and take appropriate action under applicable law.

12. Third-party websites

Our store may contain links to external websites or services. When you interact with a social network, payment service, or another third-party website, that provider’s privacy practices also apply.

Please review the relevant provider’s privacy policy before submitting personal information.

13. Changes to this policy

We may update this policy when our practices, services, or legal obligations change. We will revise the date shown above and provide additional notice where required.

14. Contact us

For privacy questions or requests, contact:

Flow Store
Legal operator: Lucas Milhomem Dos Santos
Address: Milhomem Center, Avenida Djalma Batista, 98A, Parque Dez de Novembro, Manaus, AM, 69055-038, Brazil
Email: flowstore.support@gmail.com
Customer support: Monday–Friday, 8:00 a.m.–8:00 p.m. (UTC−5)